Faq

  • Which port is close to your factory

    Shanghai, it only takes 1.5 hours from Shanghai to our factory, which is very convenient and efficiency.

  • Where can I get replacement parts for my Superpower products?

    Replacement parts can be ordered by email to sp@cnsuperpower.com.

  • Where can I find the operation manual or parts list?

    you can use the model number to download the operation manual online, or email us at sp@cnsuperpower.com to request a manual

  • Can your factory put my own brand name on your products?

    Yes!

  • Can I use your brand?

    Yes!

  • Do you sell the products to the end users directly?

    No, we are unable to sell to end users at this moment, most of our customers are Retailers, Importers, Distributors, Online Stores and etc…If you wanted to buy 1pc for own use, please send email to sp@cnsuperpower.com, we will let you know where you can buy our products and which is the closest distributor or retailer to your location.

  • Do you have any MOQ requirement?

    Yes, the MOQ for different typeof products are different, please send us an email at sp@cnsuperpower.com to get the detailed information.

  • What is your lead time?

    Our lead time is 45days after receipt of the official purchase order, which doesn’t include shipping time on water.

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