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FAQ
Our Footprints Are Around The World
We provide quality products and services to customers from all over the world.
  • Q: Do you sell the products to the end users directly?
    No, we are unable to sell to end users at this moment, most of our customers are Retailers, Importers, Distributors, Online Stores and etc…If you want to buy 1pc for own use, please send email to [email protected], we will let you know where you can buy our products and which is the closest distributor or retailer to your location.
  • Q: What is your lead time?
    Our standard lead time is 45 days from receipt of your official purchase order. This timeframe covers manufacturing and preparation, and does not include sea freight transit time.
  • Q: Do you have any MOQ requirement?
    Yes, the MOQ for different type of products are different, please send us an email at [email protected] to get the detailed information.
  • Q: Can I use your brand (for private labeling / distribution)?
    Yes, qualified partners are welcome to use our brand under a formal OEM/ODM or distribution agreement. Please contact our business development team to discuss specific terms and eligibility.
  • Q: Can your factory put my own brand name on your products?
    Yes!
  • Q: Where can I find the operation manual or parts list?
    you can use the model number to download the operation manual online, or email us at [email protected] to request a manual
  • Q: Where can I get replacement parts for my Superpower products?
    Replacement parts can be ordered by email to [email protected].
  • Q: Which port is close to your factory
    Shanghai, it only takes 1.5 hours from Shanghai to our factory, which is very convenient and efficiency.
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